Refund Policy

SwipeLogic Equipment Return & Refund Policy

All equipment is sold, fulfilled, and billed by independent third-party vendors and affiliated partners, including but not limited to Paybotx LLC (“Vendors”).

SwipeLogic, LLC does not directly sell equipment and does not collect payment for equipment purchases.

All returns and refunds are governed by the applicable Vendor’s policies, as supplemented by this notice.

1. Return Eligibility

Merchants may request a return within thirty (30) calendar days of delivery, subject to Vendor approval and compliance with all return conditions.

Returned equipment must be:

  • In original packaging
  • Complete with all accessories
  • Free from damage or excessive wear
  • In resalable condition as determined by the Vendor

Equipment that is damaged, altered, incomplete, or excessively used may be deemed non-returnable.

2. Restocking Fees

All approved returns are subject to a mandatory restocking fee.

Unless otherwise specified by the Vendor:

  • The standard restocking fee is twenty percent (20%) of the original purchase price
  • Additional fees may apply based on condition, missing components, or refurbishment costs
  • Return shipping is the responsibility of the Merchant

Restocking fees are non-waivable except where expressly covered under a valid manufacturer or Vendor warranty.

3. Return Authorization Process

All returns are subject to prior approval by the applicable Vendor.

Merchants must:

  1. Contact SwipeLogic at [email protected] with “EQUIPMENT RETURN” in the subject line so that we may coordinate communication with the applicable Vendor;
  2. Complete any return request forms required by the Vendor;
  3. Obtain a Return Authorization Number (or equivalent approval) issued by the Vendor;
  4. Comply with all Vendor-issued shipping, packaging, and documentation instructions.

Returns initiated without Vendor authorization may be refused and returned at Merchant’s expense.

SwipeLogic has no authority to approve, deny, or modify return or refund requests.

4. Refund Processing

Approved refunds are processed solely by the applicable Vendor.

SwipeLogic does not:

  • Issue refunds
  • Control refund timing
  • Override Vendor decisions
  • Guarantee refund approval

Refunds, if approved, are typically issued within thirty (30) to sixty (60) days after Vendor receipt and inspection.

Processing timelines may vary.

5. Non-Refundable Items

The following are not eligible for refund:

  • Customized or programmed equipment
  • Software licenses
  • Subscription services
  • Installation services
  • Training services
  • Activation fees
  • Shipping fees
  • Regulatory or compliance fees

6. Chargeback & Dispute Prevention

Merchants agree not to initiate chargebacks related to equipment purchases without first exhausting the Vendor return process.

Improper chargebacks may result in account suspension and liability for associated fees.

7. Relationship to Terms & Conditions

This policy forms part of SwipeLogic’s Terms & Conditions and is incorporated by reference.

In the event of conflict, Vendor policies and the master Agreement shall control.

8. Acknowledgment

By purchasing equipment through SwipeLogic’s referral network, Merchant acknowledges and agrees that:

  • Equipment transactions are between Merchant and Vendor
  • SwipeLogic acts solely as a coordinating consultant
  • All refund determinations are made by the Vendor
  • Restocking and shipping fees apply
  • No refunds are guaranteed